AIM does not delegate claim defense to third-party claims handlers or claim representatives. AIM handles the claims from its corporate office in Birmingham, Alabama. Independent counsel is selected with insured's consent for claims requiring same. 

If an insured does not elect to settle a claim, AIM continues to defend and will proceed to trial. This important protection provides an insured with peace of mind. Unfounded claims worthy of defense deserve to be defended and tried. Settlement against an insured's wishes could reflect poorly on an insured's reputation. AIM understands the need to provide not only defense, but defense in a way that puts it and its insureds on the same side working toward a common goal.